SPA POLICIES

PARKING

Seventh Wonder Holistic Spa is located on St. Johns Avenue off of Highway 17 in the Avondale district of Jacksonville, Florida. Street parking is available during normal business hours.

ARRIVAL TIME

We recommend that you arrive at least 15 minutes prior to your appointment time so that you are not rushed and can relax for a few minutes or fill out the registration form(s) needed for your appointment.

CANCELLATION POLICY

If you must cancel or reschedule a spa appointment, we ask you to do so at least 24 hours in advance for single service appointments and at least 48 hours for multiple service appointments to avoid any charges. If we are not available, please leave a voicemail at (904) 381-8686 or e-mail us at seventhwonderspa@gmail.com.

Please be advised that our no-show or day-of cancellation policy is a 50% charge of the services booked. If a FULL DEPOSIT is received upon booking, and a no-show or day-of cancellation occurs, the remaining half of your deposit will be applied as a gift certificate for your next appointment.

STAFF QUALIFICATIONS

All of our practitioners are licensed by the State of Florida and must meet our standards of experience and training.

TIPPING & GRATUITY

Tipping & gratuity is completely left to your discretion however, showing appreciation or gratitude to your therapist in the form of a monetary tip is very important, both financially and emotionally. This is typically done at the very end of your visit while checking out at the front desk. Gratuity may be left in cash or debit/credit card. Envelopes are available at the front desk.

Customarily, an appropriate tip is between 18% and 20% of each service’s regular price.

RESERVATIONS & PAYMENTS

We require a credit card for securing a reservation.

All sales are final. Seventh Wonder Holistic Spa reserves the right to modify/change spa rules, regulations, services, and pricing with reasonable notice.

Gift certificates are valid for one year from the date of purchase and can be used toward any of our services. Please note they are not redeemable for cash.

Packages are booked with a 50% deposit.

SPA ENVIRONMENT

Guests must follow spa rules and regulations. Seventh Wonder Holistic Spa reserves the right to refuse or discontinue services for any reason. In order to promote an environment of comfort and relaxation in our spa, please be mindful of the following:

PERFUMES & COLOGNES:

We humbly request that all clients refrain from wearing perfume, due to allergies of our staff.

SHOES:

We try to stay connected to our environment and grounded in our awareness by removing our shoes. The front desk staff or your therapist will assist you with your shoes and set them aside for you.

CHILDREN:

We recommend that you not bring any children with you on your visit with us. However, children must be accompanied by a parent or guardian. We also ask they remain seated in our lobby while services are being rendered.

NOISE LEVEL:

Our spa is designed to be a peaceful and relaxing retreat during your visit with us. Remember to use a soft voice tone or your “spa voice” when speaking – identical to the level that you would use if you were in the library.

CELL PHONES:

Please turn off or silence your cell phones upon entering the spa. If you have to take a call due to an emergency, please exit quietly and take your call outside of the spa.

LOST & FOUND:

Seventh Wonder Holistic Spa is not responsible for lost or stolen property.

MEMBERSHIP TERMS

  • All membership benefits are for active members in good standing during the term of their membership.
  • Rollover Privileges – Members may not roll-over any unused services to the following month; or apply their membership to a gift certificate.
  • All memberships are annual and are part of a one (1) year contract. Memberships may be renewed after 1 year.
  • All members receive a 10% discount on additional services, retail products and classes. The 10% discount can not be applied to any packages.
  • Memberships may not be frozen. Memberships may be shared with family or friends. Please notify Seventh Wonder Holistic Spa to add them to your membership profile.
  • Seventh Wonder Holistic Spa must be notified about any changes in address, contact information and/or credit card information.
  • Should you request to cancel your membership within the Membership Term, the following month will be charged in full and thereafter you will be relieved from making any future member payments.
  • Age requirements for receiving spa services vary by state and local law and Seventh Wonder Holistic Spa strictly complies with such laws. In the event there is not a specific regulation in your area, our policy is as follows:
  • Any minor between the ages of 12 – 16 requires that the parent consent or remain on the premises while any service is rendered.

GIFT CERTIFICATES

The following are our policies on Gift Certificate use/redemption at Seventh Wonder:

  • Please inform us when making an appointment that you will be redeeming a gift certificate and provide the certificate number.
  • Gift certificates are valid for one year from the date of purchase and can be used toward any of our services or products.
  • Packaged services must be booked as a package. Packaged gift certificate services may not be split in any way and no services can be substituted.
  • Seventh Wonder requires a 48-hour cancellation notice for all multi-service packages booked and 24-hour cancellation notice for all other services. Late cancellation or a no-show may render the gift certificate invalid.
  • No refunds, exchanges, transfers, or substitutions are allowed.
  • Seventh Wonder gift certificates have no cash value. No cash or refund will be provided for services not used.

MEDICAL DISCLAIMER

Seventh Wonder Holistic Spa is not a licensed medical facility. All material on this website is for guidance, and is not intended to replace your legal medical advisor, and does not claim to cure any illness. You are also encouraged to discuss any Ayurvedic herbal supplements or therapies you consider with your medical doctor in advance of using them.